Senior Functional Tester in Application Support Guadalajara, Mexico or Remote
Senior Functional Tester in Application Support Description
We are looking for a committed Senior Functional Tester who has a zeal for quality assurance and boasts a good grasp of technical environments, ideally within the IT services sector.
The position requires an individual who can effectively communicate, has analytical prowess, and excels at delivering precise quality evaluations and findings.
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Responsibilities
- Integrate QA expertise with a bit of technical experience
- Communicate adeptly to steer team members as necessary
- Employ analytical abilities for QA reporting to assist in quality evaluations
- Suggest improvements to enhance team productivity
- Develop insights into obstacles faced by various departments
- Remain adaptable to undertake new assignments as business requirements change
- Oversee personal tasks and demonstrate leadership within the team
- Offer clear and efficient communication
- Compile reports about procedures and KPIs as requested
- Implement new techniques to improve team quality
- Adapt promptly to modifications in support team and product setups
- Demonstrate experience with technical responsibilities in IT services or settings
- Focus on fulfilling business and client demands
- Acquire skills and contribute to the implementation of ITIL/ITSM processes for better team operations and effectiveness
Requirements
- 3+ years of engagement in QA practices with essential technical understanding
- Competency in analyzing QA data and producing quality findings accurately
- Innovative problem-solving capacities to boost team productivity
- Flexibility to assume diverse assignments as required by evolving business conditions
- Proficiency in documenting KPIs and processes as necessary
- Quick flexibility in adapting to changes in support frameworks and product renovations
- Background in overseeing or aiding technical settings, ideally in IT services
- Customer-centric with emphasis on adding business value
- Capability to comprehend, implement, and instruct others in ITIL/ITSM processes
- Proficiency in English communication skills at a B2+ level
We offer
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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