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Senior Service Cloud Developer Bangalore, India

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Senior Service Cloud Developer Description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are actively seeking a Senior Service Cloud Developer to join our team.

As a Senior Service Cloud Developer, you will be responsible for designing, developing, and implementing Salesforce Service Cloud solutions.

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Responsibilities

  • Design and develop Salesforce Service Cloud solutions
  • Work with clients and internal teams to gather and analyze system requirements
  • Provide prompt feedback on business and technical requirements after thorough review
  • Develop well-structured, comprehensive test plans and test cases in detail
  • Estimate, prioritize, and coordinate development activities systematically
  • Discover, report, meticulously document, and track defects
  • Ensure thorough validation of resolved defects to prevent introduction of new bugs
  • Engage in the definition of quality standards and enforce adherence to the same
  • Actively engage in development meetings, delivering important inputs on development activities

Requirements

  • 5-8 years of experience in Salesforce Service Cloud development
  • Expertise in Salesforce Apex and Lightning Web Components (LWC)
  • Experience in Integration Platforms and Salesforce CTI (Computer Telephony Integration)
  • Strong knowledge of SOQL (Salesforce Object Query Language)
  • Experience in Sales and Service Clouds
  • Experience Cloud and Specialized Cloud (Data Cloud, Financial Services Cloud, Communication and Media Cloud, Industry Solution Cloud, Life Sciences Cloud) knowledge preferred
  • Mandatory Certification in App Builder, PD1, and PD2
  • Fluent in English (B2+ or higher) for effective communication within the team and with stakeholders

We offer

  • Opportunity to work on technical challenges that may impact across geographies
  • Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
  • Opportunity to share your ideas on international platforms
  • Sponsored Tech Talks & Hackathons
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate to any EPAM office for short and long-term projects
  • Focused individual development
  • Benefit package:
    • Health benefits
    • Retirement benefits
    • Paid time off
    • Flexible benefits
  • Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

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