Responsibilities

• Supervise support queue and respond to incidents
• Test new upgrades and features
• Manage and maintain the ServiceNow platform, ensuring its availability, performance, and reliability
• Monitor and manage incident, problem, and change management processes within the ServiceNow environment
• Coordinate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operations
• Resolve vulnerabilities
• Update plugins, patching and upgrade systems
• Work with a community of engineers globally
• Develop and implement detailed documentation for users and admins, documenting ServiceNow best practices, standards, and guidelines for configuration, customization, procedures for maintenance and troubleshooting

Requirements

• Minimum of 3 years of experience in ServiceNow operations or a similar role
• Bachelor's Degree in a related technical field; or equivalent related professional experience
• Proficiency in ServiceNow administration, including configuring and maintaining modules like Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and CMDB
• Experience in managing and troubleshooting ServiceNow workflows, business rules, notifications, and SLAs
• Strong knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middleware
• Strong communication and collaboration skills to work effectively with stakeholders and cross-functional teams
• Some familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell Commands
• Ability to balance multiple assignments simultaneously
• Methodical, accurate and with attention to detail
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
• B2+ English level proficiency

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!