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Middle Network Support Engineer Remote

Middle Network Support Engineer Description

We are currently seeking a remote Middle Network Support Engineer to join our team. The successful candidate will provide ongoing support for the global data network, serving as level 3 support for all network-related support tasks and troubleshooting. You will also design, develop, and deploy LAN/WAN network infrastructure and be available for on-call duty for non-business hours support as per shift assignments.


  • Design, develop, and deploy LAN/WAN network infrastructure
  • Provide 3rd-level troubleshooting for all LAN/WAN alerts and issues
  • Maintain all monitoring and reporting systems
  • Produce and maintain documentation related to all developed/deployed systems
  • Configure and install various network devices and services like routers, switches, firewalls, load balancers, VPN, and QoS
  • Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team
  • Be available for 24x7 support


  • At least 2 years of experience in network infrastructure support
  • CCNP Certification and a BA Degree/B.S. Degree
  • Experience with Firewalls, Infrastructure, LAN technologies, OSI and TCP/IP models, and WAN technologies
  • Familiarity with Next Gen Firewalls like Cisco Firepower and firewall cloud services like Zscaler
  • Experience working on all applications such as SAP, Citrix, Portal, etc
  • Excellent understanding of routing protocols like EIGRP, OSPF, and BGP
  • Good communication skills to interact clearly with customers
  • Proficiency in English language, with at least a B2+ level

Nice to have

  • Experience in Cloud Platforms (AWS, Azure, or GCP)
  • Experience with SD-WAN like Silver Peak
  • Familiarity with Cisco IOS
  • Knowledge in configuring/troubleshooting wireless like Cisco WLC preferred

We offer

  • Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
  • Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
  • Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
  • Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
  • Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
  • Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
  • Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
  • Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
  • Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

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