Lead SAP Support Consultant (SD/LE) Remote
Lead SAP Support Consultant (SD/LE) Description
EPAM is actively seeking a proficient Lead SAP Support Consultant (SD/LE) to enhance our team capabilities.
This role focuses on providing high-level support and consulting services for our SAP Logistics, Sales, and Supply Chain solutions, with the aim of maintaining efficient system functionality and meeting business goals. The position requires a thorough knowledge of SAP SD and LE modules and a dedication to providing outstanding customer support.
Embark on a rewarding career journey at EPAM!
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Responsibilities
- Engage with clients to collect necessary specifications
- Envision solution designs by analyzing business requirements
- Customize and configure SAP Logistics, Sales, and Supply Chain features
- Produce project-related documentation and user training materials
- Diagnose and resolve issues with SAP solutions
- Administer OrgStructure configurations and order management operations
- Supervise ATP, pricing, outputs, and print form configurations
- Manage OTC processes, returns, and specific operations such as customer consignment, STO, and 3rd party processing
- Facilitate integration with Idocs and 3PL interfaces
- Apply enhancement techniques like user exit, enhancement points, and Badi
- Collaborate with international project teams and work autonomously
- Maintain effective communication with stakeholders at various levels
- Adhere to industry standards and best practices
Requirements
- Profound knowledge of specific business domain processes
- Minimum of 5 years' experience in SAP SD including OrgStructure setup, order management, ATP, pricing, outputs, and printing forms
- At least 1 year of relevant leadership experience
- Deep understanding of OTC process, returns, and specific operations such as customer consignment, STO, 3rd party processing
- Skilled in Idocs interfaces and 3PL integration
- Familiarity with enhancement techniques such as user exit, enhancement points, Badi
- Proven capability to solve complex problems effectively
- Excellent skills in developing documentation and training materials
- Strong orientation towards customer service
- Dedicated to continuous learning and professional development
- Proficient English communication skills (B2 level or higher)
Nice to have
- Additional SAP certifications
- Experience across various SAP modules
- Background in a comparable industry
We offer
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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