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Senior Content Designer Remote

Senior Content Designer Description

We are seeking a Senior Content Designer to join our remote team.

As a blend of systems thinker, storyteller, and UX writer, you will create clear, helpful, and human product-content experiences. Reporting to a Director of User Experience Design, you will drive content strategy and design for transactional product communications, including push, SMS, email, CRM, and in-product messaging. You will utilize human-centered design methods to craft content solutions that address real customer challenges and business goals, ensuring a clear and compelling voice and tone across product areas and multi-channel communications.

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Responsibilities

  • Drive content strategy and approach for transactional product communications
  • Utilize human-centered design methods to design content solutions addressing customer challenges and business goals
  • Ensure a clear and compelling voice and tone across product areas and multi-channel communications
  • Use scalable frameworks to tackle structural problems with product content
  • Design content solutions to improve systems, overcome technical constraints, and reduce content debt
  • Partner across teams to improve accessibility, inclusion, readability, and translatability of product content
  • Use both qualitative and quantitative insights and business analytics to drive content insights and solutions
  • Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content

Requirements

  • Bachelor’s degree or equivalent experience in UX Content Design, Human-Centered Design, Content Audits and Analysis, Information Architecture, and Storytelling (not a Brand or Marketing role)
  • At least 3 years of professional experience as a UX content designer or content strategist, preferably in a digital product or app environment
  • A portfolio of work that demonstrates your skills
  • Applied understanding of human-centered design (HCD) practices and design thinking
  • Strong presentation and storytelling skills with the ability to communicate compelling rationale and narratives
  • Passion for travel and mission-driven work
  • A portfolio demonstrating expertise in content design
  • A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are
  • Native-level US English fluency in UX writing for Web and/or native apps

We offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Monthly non-taxable amount for the electricity and internet bills

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