Junior Service Desk Specialist Georgia or Remote
Junior Service Desk Specialist Description
Currently, we are looking for a Junior Service Desk Specialist.
This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.
#LI-DNI
Responsibilities
- Serve as an entry point to all requests from EPAM employees
- Provide timely request fulfilment according to the workflow (training and knowledge transfer will be provided)
- Answer users’ questions via phone, email, and web app (knowledge base guide is constantly growing)
- Communicate with other teams including L2/L3 support to guarantee correct request assignment and resolution
- Be ready to work in shifts (night, early morning, and weekend shifts included)
Requirements
- Proven ability to work independently and as a team member
- Good communication (written and oral) and interpersonal skills
- Fine organizational, multitasking, and time management skills
- English level: B2 and higher
- Stress resistance and ability to adapt to changes of a different kind
We offer
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Corporate and social events
- Enjoyable working environment
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)
EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.
