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Lead Web / Mobile Application Support Engineer Armenia or Remote

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Lead Web / Mobile Application Support Engineer Description


Are you an experienced engineer who enjoys working with diverse technologies? Are you confident in navigating the realm of micro-services and architectural patterns?

In this exciting role, you would be central in creating tools that aggregate results of different types from multiple sources. This position provides a unique opportunity to showcase your technical abilities and contribute to the success of our innovative applications.

If you are tech-savvy, meticulous and ready for a long-term commitment, we welcome you to join our dedicated team as a Lead Web / Mobile Application Support Engineer.

What You’ll Do

  • Run Kubernetes components
  • Manage application and system monitoring, troubleshooting and fixing issues and bugs
  • Oversee mobile client application troubleshooting for both iOS and Android systems
  • Engage with customers via calls or chat to resolve their problems online
  • Showcase comprehensive hands-on expertise in micro-services and architectural patterns
  • Work proficiently with App Insights and Log Analytics
  • Develop new and modify existing queries and alerts in Azure Monitor
  • Write SQL queries and set up, monitor alert notifications
  • Document RCA (Root Cause Analysis)
  • Automate maintenance operations using scripting languages: PowerShell, Bash, Kusto Query Language

What You Have

  • Significant practical experience in technologies such as AKS, Application Gateway, Kubernetes and Azure SQL Server
  • Proficiency in App Insights and Log Analytics
  • Experience in ITSM (Incident, Problem and Change Management)
  • Excellent professional writing skills for maintaining technical documentation

Nice to have

  • Background in scripting languages such as PowerShell, Bash, Kusto Query Language
  • Skills in Dynatrace and ServiceNow

We Offer

  • We connect like-minded people:
    • Delivering innovative solutions to industry leaders, making a global impact
    • Enjoyable working environment, whether it is the vibrant office or the comfort of your home 
    • Opportunity to work abroad for up to two months per year
    • Relocation opportunities within our offices in 50+ countries
    • Corporate and social events 
  • We invest in your growth:
    • Leadership development, career advising, soft skills and well-being programs 
    • Certifications, including GCP, Azure and AWS
    • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru 
    • Free English classes with certified teachers 
  • We cover it all:
    • Participation in the Employee Stock Purchase Plan
    • Monetary bonuses for engaging in the referral program 
    • Comprehensive medical & family care package   
    • Four trust days per year for personal needs
    • Discounts for fitness clubs
    • Benefits package (hotels, restaurants, stores and services)

About EPAM

  • EPAM Armenia is a team of 900+ talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities

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