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IT Service Management Consultant (ITSM) Latvia or Remote

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IT Service Management Consultant (ITSM) Description

Job #: 92530

DESCRIPTION


Are you passionate about leveraging technology to drive innovation in the semiconductor industry? Join our team as an IT Service Management (ITSM) Consultant and collaborate with a global leader in advanced technology systems for semiconductors. Your role will involve enhancing our governance perspective, ensuring a stable ServiceNow platform that aligns seamlessly with evolving business and IT needs.

If you're ready to play a key role in optimizing ITSM processes, expanding ServiceNow usability at scale, reducing platform sprawl and driving automation in a dynamic and innovative environment, we want to hear from you!

What You’ll Do

  • Collaborate with the business and IT stakeholders to understand the business needs
  • Ability to analyze current state and provide vision for innovations
  • Design ESM framework
  • Collaborate with the architect and development team to ensure service offerings meet AMSL's quality and performance standards

What You Have

  • Understanding of development processes and frameworks
  • Knowledge of Agile (Scrum, SAFe)
  • Familiarity with UML, IDEF0, BPMN
  • Expertise (ideally certification) in ITSM/ITIL practices and adjacent areas plus ServiceNow modules (ITBM, HRSD, GRC, ITOM, etc.)
  • Skills in effective negotiation
  • English level – C1

We Offer

  • Salary range 5000-7200 EUR gross, based on your experience and interview results
  • Outstanding career development roadmap to accelerate your journey
  • Engineering community of industry’s top professionals
  • Certification and mentoring programs, training, and unlimited access to LinkedIn Learning
  • Innovative solutions delivery to the world’s industry leaders
  • Regular assessments and salary reviews
  • Bonuses for participating in the referral program
  • Flexible schedule and opportunity to work remotely from any place in Latvia
  • Friendly team and enjoyable working environment
  • Relocation within offices in 50+ countries with throughout support for you and your family
  • Four trust days a year (sick leave without a medical certificate)
  • High-quality medical services in terms of corporate health insurance

About EPAM

  • As consultants, designers, architects, engineers and trainers, at EPAM we focus on building long-term partnerships with our customers, enabling them to reimagine their businesses through a digital lens. We help our customers become faster, more agile and more adaptive enterprises, by delivering solutions through best-in-class engineering, strategy, design, consulting, education and innovation services

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