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Senior Business Process Designer Poland or Remote

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Senior Business Process Designer Description

Job #: 92197
Are you a seasoned Senior Business Process Designer with a passion for innovation and expertise in CRM processes? If so, we invite you to join our Salesforce Practice as we embark on exciting projects to enhance customer relationship management.

Please note that the remote option applies only to candidates who will be working from any location in Poland.

What You’ll Do

  • Support our client’s CRM Consultants on:
    • Defining the scope and project size
    • Driving projects using Agile Methodologies
    • Facilitating requirements workshops, gathering and analyzing requirements, and obtaining sign-off
    • Mapping AS-IS and TO-BE processes
    • Creating epics and user stories for Salesforce Engineers, including Salesforce design suggestions
    • Collaborating with our QA team to review use case tests and testing outputs to ensure that the solution meets the requirements
    • Supporting stakeholders and business units through UAT and triaging bugs
    • Assisting Salesforce engineers in performing root cause analysis
    • Providing Train-the-Trainer sessions and functional documentation
    • Supporting projects through post-go-live and hyper-care activities

What You Have

  • Proficiency in CRM B2B process excellence experience (sales, service support/care) and process mapping skills
  • 5+ years of experience working on the Platform
  • Salesforce Administrator Certification
  • Salesforce Service Cloud Certification
  • Experience with agile methodologies (e.g., Scrum)
  • Experience using process design tools (e.g., Signavio)
  • 3+ years of experience in implementing support processes in Salesforce, including email2case, live chat, chatBOT, omnichannel, and case escalation

Nice to have

  • Consulting experience in the retail industry
  • Familiarity with Jira and the Google Suite (e.g., Docs, Sheets, and Slides)
  • A good functional understanding of the key Salesforce CRM Platform capabilities

We Offer

  • We gather like-minded people:
    • Friendly team and enjoyable working environment
    • Engineering community of industry’s professionals
    • Flexible schedule and opportunity to work remotely within Poland
    • Chance to work abroad for up to 60 days annually
    • Relocation within our 50+ offices
  • We provide growth opportunities:
    • Outstanding career roadmap
    • Leadership development, career advising, soft skills and well-being programs
    • Certification (GCP, Azure, AWS)
    • Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
    • Language classes on English and Polish for foreigners
  • We cover it all:
    • Stable income (Employment Contract or B2B)
    • Participation in the Employee Stock Purchase Plan
    • Referral bonuses
    • Benefits package (health insurance, multisport, shopping vouchers)
    • Corporate and social events
  • We may contact chosen candidates only

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential


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