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Senior Mobility Specialist Shenzhen, China

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Senior Mobility Specialist Description

Job #: 74845
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION



Currently we are looking for a Senior Mobility Specialist for our Shenzhen office to make the team even stronger.

Responsibilities

  • Provide complex assistance, and to handle non-standard situations
  • Work in fast-paced environment
  • Consult less senior members on issues of standards, methods and tools used in global mobility processes
  • Coordinate the preparation of documents for work visas to China, Vietnam, Japan and other APAC countries (initial application, visa renewal, maintenance of status)
  • Prepare relocation logistics for employees and their family members
  • Act as the primary service contact for managers, recruiters, HRs and employees throughout the relocation process
  • Provide full information and ad hoc assistance efficiently and within SLAs
  • Track and register statuses of relocation cases, reporting issues/impediments and actions/solutions on a regular basis
  • Disclose process gaps or growth areas and actively address them to improve the existing process
  • Identify and resolve off- and onboarding issues and ensure that the relocation process is seamless
  • Communicate corporate policies to employees and enforce compliance
  • Report on case progress, relay stakeholder feedback and supply case statistics to management
  • Perform quality work within deadlines with and without direct supervision

Requirements

  • Completed University degree
  • At least 3 years of work experience, preferably in Immigration, Legal, Travel, or HR
  • Proficiency in English (C1 or C2)
  • Ability to follow established processes and contribute to their improvement when needed
  • Ability to negotiate and problem solve effectively
  • Ability to learn quickly, multitask, and display initiative
  • Ability to successfully cooperate with various stakeholders to achieve results
  • Excellent planning and organizational skills
  • Resilience and willingness to work in a deadline-driven, flexible schedule environment
  • Proven proactiveness to handling assignments and streamlining workflow
  • Excellent communication skills
  • Strong customer focus and ability to use in practice service excellence principles
  • Knowledge of commonly used office and collaboration tools (Office, Google Drive, SharePoint, etc.)

We offer

  • Experience exchange with colleagues all around the world
  • International projects
  • Opportunities for self-realization
  • Friendly team and enjoyable working environment
  • Engineering, corporate and social events
  • Professional & soft skills trainings, medical & family care programs, and forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
  • Free English classes
  • Online training course library, mentoring, career development and potential partial grant of certification
  • Flexible working schedule
  • Compensation for sick leave and paid time off
  • Tech talks and hackathons
  • Referral bonuses

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