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Digital Engagement Consultant (MarTech/Analytics) London, UK

Digital Engagement Consultant (MarTech/Analytics) Description

Job #: 74613
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its advanced software engineering heritage to become the foremost global digital transformation services provider – leading the industry in digital and physical product development and digital platform engineering services. Through its innovative strategy; integrated advisory, consulting, and design capabilities; and unique ‘Engineering DNA,’ EPAM’s globally deployed hybrid teams help make the future real for clients and communities around the world by powering better enterprise, education and health platforms that connect people, optimize experiences, and improve people’s lives. In 2021, EPAM was added to the S&P 500 and included among the list of Forbes Global 2000 companies.

Selected by Newsweek as a 2021 Most Loved Workplace, EPAM’s global multi-disciplinary teams serve customers in more than 45 countries across five continents. As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked as the top IT services company on Fortune’s 100 Fastest-Growing Companies list for the last three consecutive years. EPAM is also listed among Ad Age’s top 25 World’s Largest Agency Companies for three consecutive years, and Consulting Magazine named EPAM Continuum a top 20 Fastest-Growing Firm.

DESCRIPTION



An exciting opportunity to join a rapidly expanding team focused on delivering Martech and analytics solutions across a diverse client base. Primarily delivering omni channel marketing activities in a fast-paced pharmaceutical client facing role. Supporting the client as they embark on an enterprise digital transformation program. This is an ideal opportunity to be involved in delivering journeys and strategies to support enterprise digital transformation in addition to being exposed to new Martech capabilities. The candidate will be the point of contact for delivery of global campaign activity and work closely with both client and agency teams optimizing resource ensuring return on investments for the client.

Responsibilities

  • Building and managing client relationships
  • Campaign ideation, requirement gathering and interpretation with client
  • Campaign briefing to EPAM and client technical teams across multiple global locations
  • Prioritization and coordinating the delivery of omni-channel personalized global marketing campaigns
  • Subject matter expert for data, campaign execution and Martech capabilities
  • Resource monitoring ensuring client delivery needs are supported to meet deadlines
  • Client expectation management with the ability to say no when required
  • Manage vendor relationships as required, troubleshooting and monitoring. Vendors include fulfillment, telemarketing, email, interactive/web and data entry vendors
  • Deliver campaign analysis and reports when required
  • Schedule and moderate client and internal team meetings
  • Serve as primary level of trouble shooting for client issues
  • Monitor operational alerts/reports to ensure daily campaigns and loads are completed accurately and SLAs are met
  • Participate in new business activities as and when required
  • Ongoing desire to learn and grow personally

Requirements

  • Extensive client relationship management experience across enterprise clients and their hierarchies
  • Exceptional communications skillset required to work across global client and EPAM teams communicating technical and non-technical concepts to internal and client stakeholders
  • Strong background in marketing campaign delivery across omni / multi-channel campaigns
  • Knowledge of email and marketing automation tools. Sales Force Marketing Cloud or comparable Martech application experience desirable
  • Understand the marketing digital ecosystem with demonstratable audience, channel planning and journey building skills
  • Understanding key marketing campaign metrics and KPIs
  • Superior attention to detail needed working across multiple platforms to delivery client activity including JIRA, Workfront, SharePoint and other organizational tools
  • Experience of marketing data in an agency or client-side role
  • Understanding of GDPR and working in a highly regulatory environment
  • Proven ability to work both in a team and autonomously delivering continuously
  • Ability to work under tight deadlines and priorities workload with changing client priorities
  • Presentation and storytelling experience needed for both internal and client meetings and campaign activities. Dedicated to creating and delivering high quality standard of work
  • Consulting experience working remotely and onsite with clients
  • Bachelor’s degree in marketing, business or other related area or equivalent experience
  • Strong project management skills required
  • Excellent PC skills with a focus on PowerPoint

We offer

  • We offer a range of benefits including
  • A competitive group pension plan, life assurance and income protection
  • Private medical insurance, private dental care and critical illness cover
  • Cycle scheme Tech scheme and season ticket loan
  • Employee assistance program
  • Unlimited access to LinkedIn learning solutions
  • EPAM Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements)
  • Various perks such as Gym discount, Friday lunch, on-site massage and regular social events
  • Some of these benefits may be available only after you have passed your probationary period

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