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Support Analyst (SAP Hybris with Fluent Japanese) Tokyo, Japan

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Support Analyst (SAP Hybris with Fluent Japanese) Description

Job #: 53919
Established in 1993, EPAM Systems, Inc. (NYSE: EPAM) is recognized as a leader in software product development by independent research agencies. Headquartered in the United States, EPAM employs over 35,000+ IT professionals and serves clients worldwide utilizing its award-winning Central, Eastern European global delivery platform, and its locations in 25 countries across 4 continents.

We value individuality and we are highly interested in motivated people with a desire to grow, as we do not believe in micro-management. We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn.


We are looking for Support Analyst who can support clients E-Commerce site operations after launch. Must be Bilingual (Fully Fluent/Native Japanese & Fluent/Business English).


  • Understand local questions (mainly technical) from Japanese stakeholders
  • Collaborate with the client’s Global IT team in English
  • Collaborate with the client’s marketing team to improve the campaign communication based on analysis report
  • Report to client (Global IT and Marketing) in English and Japanese
  • Validate the Japanese language design content before publishing to end customers
  • Communicate with project managers on client side
  • Work with developers on interpreting requirements, supervising development process, ensuring work and quality are up to client’s expectation and reviewing final deliverables
  • Ensure all product deliverables are satisfied with client (architecture, design documents, test cases, etc.)


  • Bachelor’s degree or above in Computer Science or related subject, Master’s degree or overseas education background is preferred
  • At least 2 years of Hybris experience
  • At least 2 years of E-Commerce experience
  • The candidate MUST have proven strong communication skills and experience
  • Understand system and business requirements
  • Must have Native or Fluent Japanese for speaking & written communication
  • Fluent English in speaking and writing
  • Strong understanding of Japanese business culture

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off

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