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IT Local Support Specialist Lviv, Ukraine

IT Local Support Specialist Description

Job #: 51374
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Responsibilities

  • Support new colleagues regarding IT cases /PC, laptop, hardware, software
  • Handle network operations, general user support, setup workstation, troubleshooting
  • Prepare the documents and follow up IT processes, inside the company
  • Communicate with providers and network engineers
  • Solve network problems based on well-defined processes and checklists

Requirements

  • Basic knowledge of networking (TCP/IP, DNS, DHCP server configuration)
  • Basic knowledge of Microsoft Windows Server management (active directory, windows update services, 3rd party antivirus service)
  • Knowledge of Windows 10 and Mac OS family; User-friendly attitude willing to help employees solving their daily issues with the IT infrastructure
  • Good communication skills and problem solving attitude
  • Willing to learn new technologies and respond quickly to new challenges
  • English level - Intermidiate
  • Ability to act as a team
  • Experience in end-user support

We offer

  • Competitive compensation depending on experience and skills
  • Individual career path
  • Social package - medical insurance, sports
  • Sick leave and regular vacation
  • Unlimited access to Linkedin learning solutions
  • English classes with certified English teachers
  • Flexible work schedule
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