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Infrastructure Support Engineer Newtown, PA, USA

Infrastructure Support Engineer Description

Job #: 87077
You are curious, persistent, logical, and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as an Infrastructure Support Engineer. Scroll down to learn more about the position’s responsibilities and requirements.



  • Providing support to end-users to solve end user computing issues and facilitate resolution of IT-related issues
  • Local hardware management including installation, move, add and change (PCs, thin clients, notebooks, printers, servers)
  • Office infrastructure systems maintenance and software installation
  • Installing and configuring computer operating systems and applications
  • Server room maintenance and environment monitoring
  • Maintaining and updating hardware inventory
  • Follow all IT-related Work Instructions Assist in preparation for external audits


  • Ability to work in a distributed team environment
  • Excellent communication and customer service skills
  • Demonstrated ability to meet deadlines and SLAs
  • Ability to work under pressure
  • Knowledge of end user computing technology with a minimum of 3 years IT experience
  • Experience troubleshooting network client/server issues
  • Experience with desktops, thin clients, and laptop hardware
  • Knowledge of Azure, Active directory, group policies
  • General understanding of IT Service Management practices involving service request management, change management, asset management, incident management, and problem management


  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • Employee Stock Purchase Program

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

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