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Junior Service Desk Technician Guadalajara, Mexico

Junior Service Desk Technician Description

Job #: 82597
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Junior Service Desk Technician . Scroll down to learn more about the position’s responsibilities and requirements.


  • Incident recording, classification, initial triage
  • Application Support
  • Request resolution or escalation to responsible parties
  • Monitoring the status and progress toward resolution of all open incidents
  • Keeping affected users informed about progress
  • Resolution and recovery of incidents not assigned to resolution groups
  • Resolution confirmation and closure of incidents
  • Detecting potential trends and liaising with problem management where applicable
  • Knowledge Base updates as required


  • Fluent in English (B2/B2+ or C1)
  • Excellent verbal and written communication skills in languages possessed
  • Good in e-mail correspondence and phone etiquette
  • Stress resistance, and ability to handle high volumes of requests
  • Strong problem-solving and research skills
  • Outstanding client-facing skills
  • Advanced troubleshooting and multi-tasking skills
  • Ability to work in team and think as a team
  • Ability to stay cool-headed in tough situations
  • Personal skills: motivated, quick learner, organized and responsible
  • MS Windows suite intermediate or higher knowledge

Nice to have

  • Networking Basics Knowledge and understanding of basic networking terms
  • Linux basics (novice level)
  • Android / iOS general interface and features knowledge
  • Cloud Infrastructure knowledge
  • German, B2 is preferable

We offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more.)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage. (For the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 10 vacations days plus 2 floating days
  • Official Mexican holidays, plus five extra holidays (Holy Thursday and Friday, November 2nd, December 24th & 31st
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • 30 days of salary End of Year bonus
  • Monthly non-taxable amount for the electricity and internet bills
  • Employee Stock Purchase Program


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