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Cloud Support Engineer (Infrastructure - JA) Tokyo, Japan

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Cloud Support Engineer (Infrastructure - JA) Description

Job #: 77394
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Minato-ku, Tokyo, Japan. As a Cloud Support Engineer / Infra Specialist, you will provide support for Cloud technologies such as Cloud Security, DevOps, DevTools, Service Usage API and others.

We Value

Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.


  • Manage customer technical support issue, by providing a resolution or recommendations to IAAS product and services related
  • Provide technical assistance and support as part of a global 24x7-support organization. Agents must be willing to work a 9 hour shift (1 hour break included) within a 24 hour shift cycle, Monday - Sunday, including public holidays
  • Work closely with engineers and product managers to improve the service and make our customers successful
  • Provide technical support to customers using Cloud Platform products, solutions and APIs
  • Follow standards for communications with business involving operational issues


  • At least 3+ years’ experience fully as Systems Engineer or System Administrator
  • Strong knowledge of Linux/UNIX and Windows Server as Administrator level
  • Experience with shell scripting
  • Experience with cloud computing, virtualization and other cloud solutions
  • Strong business ownership and customer support experience
  • Native Japanese communication (reading/writing/speaking)
  • Business level English (B2)

Nice to have

  • Experience in Kubernetes, Docker containers
  • Experience with computer networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Coding ability in one or more languages (Java, Python, C++, etc)

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization

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