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Experience Consultant Dallas, TX, USA

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Experience Consultant Description

Job #: 55518
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


Are you a passionate storyteller who wants to utilize your digital design skills to craft the next cutting-edge customer experience? Do you thrive in a fast-paced, client-facing role? Do the core values hungry, humble, and smart describe you?

Join us as a part of EPAM Continuum’s Digital Design team. You will work with a multifaceted team and champion the user in innovative solutions to all phases of product development. You will be a trusted client partner who will lead the team in problem framing, to the development of roadmaps, and the delivery of impactful data-driven, design solutions.

What You’ll Do

  • Lead a project-based multi-disciplinary team of practitioners and subject matter experts to extract qualitative and quantitative insights and transform them into a holistic customer experience strategy
  • Build relationships and processes with clients that help accomplish the near-term business goals, as well as lay a foundation for continuous ideation and iteration
  • Excel at storytelling when facilitating meetings and presenting work
  • Assists with opportunity generation and business development by uncovering client needs and working with practice leaders on staffing recommendations, proposal support, and solution development
  • Make decisions by collaborating with other project leads, team members, and consultants in a transparent, inclusive environment
  • Apply research-driven methods to envision new, original and effective experiences beyond what is expected
  • Study trends in business and design to generate relevant thought leadership that applies to our industry challenges
  • Mentor and lead team members in experience design to apply human-centered design frameworks to the execution of projects

What You Have

  • A minimum of 7 plus years industry experience and 5 years formulating and leading engagements that should include:
    • Building client relationships
    • Ability to listen, frame, and pitch solutions to prospective clients
    • Facilitating workshops and presenting solutions
    • Defining roadmaps and strategy and delivering digital products
    • Working within Agile methodologies in cross-functional teams
    • Well versed in human-centered Service design, User research and UX frameworks
    • Working knowledge of current software and tools
    • Leading and mentoring project teams
    • Experience diving delivery processes on projects where design is tied to business roadmap milestones, and product development needs
    • Experience in consulting with multinational brands across different industries and business design is highly preferred
  • In Addition: A strong portfolio that demonstrates strong judgment, problem-solving, and decision-making abilities. It should also showcase thought leadership and your ability to understand overall business objectives, processes, brand mission and values required of a consultancy assignment. A minimum of two projects is required

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • REQ #: 185526050

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