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Senior Delivery Manager USA Irving, TX

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Senior Delivery Manager Description

Job #: 55354
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Delivery Manager. Scroll down to learn more about the position’s responsibilities and requirements.

What You’ll Do

  • Build, optimize and facilitate service delivery management processes
  • Build strong relationships with multiple business and technology stakeholders
  • Assess and plan remediation of existing service delivery challenges from a process and delivery perspective
  • Identify, negotiate and coordinate the implementation of continuous improvement initiatives to achieve increased productivity, cost efficiency and business value
  • Play role of offshore team representative onsite
  • Close the communication gaps and clarifications between locations
  • Drive escalation management process
  • Program and service delivery management capabilities with leadership and managerial functions on multiple large size projects simultaneously or small programs with average monthly workload for 40+ FTE
  • Deliver outcome-based engagements and leading large-scale service transformation initiatives
  • Monitor and control project management milestones and obligations within a managed services program
  • Supervise staffing process
  • Manage and optimize steady state operations (Dev, QA and Support)
  • Ensure all teams on the project team understand managed services framework methods and procedures used, able to enforce control and reporting
  • Work closely with client's top management, understanding the customer's goals and business objectives
  • Proactively cooperates and engages stakeholders through the project lifecycle to evolve, optimize and improve customer's experience
  • Contribute to the assessment, development and improvement of managed services framework applied on the project
  • Cooperate with EPAM competency centers, EPAM and client delivery teams and account management group for continuous managed services program improvement

What You Have

  • Experience delivering level of effort and estimates for new client initiatives, planning additional team capacity for new scope or initiatives
  • Able to lead and engage people in a conversation, moderate small and large meetings, excellent written skills
  • Has the ability to influence people with their ideas, conduct public speaking within large groups, solid skills in preparing slide decks and visual materials in scope relevant to project's needs
  • Able to conduct training and coaching sessions, prepare training materials, presentations and speeches
  • Strong expertise in IT service management, including operational processes setup, service level management, metrics and measurement, demand and capacity management, continuous improvement and service delivery optimization
  • Working with development and support teams for projects of 40+ people
  • Implementing Agile practices within the business, client services and support stakeholders’ level
  • Working with teams across multiple locations (including offshore and onshore)
  • Determining and managing client expectations
  • Project lifecycle management
  • Documentation management
  • Process improvements
  • Client management
  • Reporting management
  • Production support experience
  • Owning release management process

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • REQ #: 186343625

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